Shipping policy

tThank you for shopping at Trüuing Health. This Shipping Policy explains how we process, ship, and deliver orders placed through truuing.com.

Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day. During high-volume periods (sales, holidays), processing may take up to 3-5 business days.

Shipping Methods & Rates

Shipping costs are calculated at checkout based on order weight, dimensions, and destination.

Shipping Destinations

We currently only ship to the United States.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your shipment by logging into your account at truuing.com.

Shipping Delays

Trüuing Health is not responsible for delays caused by the carrier, weather, customs, or other events beyond our control. If your order is significantly delayed, please contact us at hello@truuing.com and we will assist you.

Lost or Stolen Packages

If tracking shows your package as delivered, but you have not received it, please contact us within 3 business days of the delivery date at hello@truuing.com. We will work with the carrier to investigate, but cannot guarantee replacement or refund for packages confirmed as delivered.

Incorrect Address

Please double-check your shipping address at checkout. Trüuing Health is not responsible for orders shipped to an incorrect address provided by the customer. Contact us immediately at hello@truuing.com if you need to correct an address after placing an order — we cannot guarantee changes once an order has shipped.

Contact Us

Questions about your shipment? Email us at hello@truuing.com and we will get back to you within 2-3 business days.